Returns / Replacements / Warranty

At European Car Parts, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to European Car Parts within 30 days of receipt of item(s).

Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 2-3 days for a credit to appear on your credit card statement.

New products come with manufacturers part replacement warranty which range from 90 to 365 days depending on the manufacturer. Refurbished products come with a 90 day replacement warranty. Used products come with a 30 day replacement warranty. European Car Parts is a reseller of parts and not liable for, nor will reimburse, any of the labor costs associated with the installation, service, or testing of the new, refurbished or used parts we sell.

How to return or exchange an item:

• In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number from European Car Parts.
• To request an RMA number please email sales@european-car-parts.com or call +1 844-944-9448
• Place the original package into a shipping carton.
• Include the invoice and the reason for the return. If defective, please specify the defect.
• Please do not place stickers or shipping labels on the original manufacturer’s package.
• The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
• Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
• Send pre-authorized returns to: European Car Parts, 2402 Tech Center Pkwy, Suite 500, Lawrenceville, GA 30043